REFUND POLICY

Effective Date: [7/6/2025]

At Drive Smart Academy, we aim to provide high-quality driving instruction and excellent customer service. Please review our refund policy below before booking.

 

1. Refund Eligibility

 

Refunds may be issued under the following circumstances:

 

Cancellations made at least 24 hours before the first scheduled lesson are eligible for a full refund, minus any processing fees.

 

If a customer purchases a lesson package and chooses not to complete all lessons, they may request a partial refund for the unused portion (subject to our cancellation terms below).

 

Refunds are processed to the original form of payment.

 

 

2. Non-Refundable Situations

 

Refunds will not be issued for:

 

Cancellations made less than 24 hours before a scheduled lesson (see cancellation policy)

 

No-shows (student fails to show up for a scheduled lesson)

 

Failure to complete lessons within 1 year of purchase (unless otherwise agreed in writing)

 

Lessons forfeited due to misconduct, unsafe behavior, or violation of student eligibility requirements (e.g., not having a valid learner’s permit)

 

 

3. Package Lesson Expiration

 

Pre-paid lesson packages must be used within 1 year of purchase unless otherwise stated.

 

Unused lessons after 1 year are considered expired and are non-refundable.

 

 

4. Rescheduling Policy

 

Lessons may be rescheduled up to 24 hours in advance without penalty.

 

Rescheduling within 24 hours is considered a late cancellation and subject to a $50 fee.

 

 

5. Instructor Cancellation

 

If a lesson is cancelled by Drive Smart Academy or the assigned instructor (e.g., due to illness, vehicle issues, or emergency), the student will have the option to:

 

Reschedule the lesson at no charge, or

 

Request a full refund for the missed session

 

 

6. Requesting a Refund

 

To request a refund, please contact us at info@drivesmartsd.com with your:

 

Full name

 

Date of purchase

 

Reason for request

 

Last scheduled lesson (if applicable)

 

 

Refunds will be reviewed and processed within 7–10 business days.

 

 

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Final Notes:

 

This policy complies with California business and consumer protection laws.

 

By booking lessons, you agree to this Refund Policy and all other terms posted on our website.