REFUND POLICY
Effective Date: [7/6/2025]
At Drive Smart Academy, we aim to provide high-quality driving instruction and excellent customer service. Please review our refund policy below before booking.
1. Rescheduling and Cancellation Policy
Lessons may be rescheduled or cancelled up to 24 hours in advance without penalty.
Rescheduling or cancelling within 24 hours is considered late and subject to a $60 fee.
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2. Late & No Show Policy
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If a student does not have their physical permit or license with them, is more than 10 minutes late or is a no show to their scheduled lesson, the lesson will be considered a late cancellation and a $60 fee will be required.
3. Instructor Cancellation
If a lesson is cancelled by Drive Smart Academy or the assigned instructor, the student will have the option to:
Reschedule the lesson at no charge, or
Request a full refund for the missed session
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Unless cancelled for being under the influence of drugs or alcohol, disrespectful, aggressive, or inappropriate behavior.
4. Free Lesson Cancellation Policy (Retry Policy)
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Complimentary lessons given through our retry policy require at least 24 hours’ notice for cancellation or rescheduling.
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Cancellations made less than 24 hours before the scheduled lesson or failure to attend will result in forfeiture of the free lesson.
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If the student wishes to reschedule a forfeited complimentary lesson, a $60 fee will be required.
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5. Refund Eligibility
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Full refunds will be given, minus the processing fees which is 4% of the amount paid.
Refunds may be issued under the following circumstances:
Cancellations made at least 24 hours before the scheduled lesson are eligible for a full refund.
If a customer purchases a lesson package and chooses not to complete all lessons, they may request a refund for the unused portion.
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If a lesson is cancelled by Drive Smart Academy or the assigned instructor the scheduled lesson is eligible for a full refund.
Refunds are processed to the original form of payment.
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Refunds will not be issued for:
Failure to complete lessons or packages within 1 year of purchase (unless otherwise agreed in writing).
Lessons forfeited due to misconduct, unsafe behavior, or violation of student eligibility requirements.
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6. Requesting a Refund
To request a refund, please contact us at info@drivesmartsd.com with your:
Full name
Date of purchase
Reason for request
Last scheduled lesson (if applicable)
Refunds will be reviewed and processed within 7–10 business days.
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Final Notes:
This policy complies with California business and consumer protection laws.
By booking lessons, you agree to this Refund Policy and all other terms posted on our website.